Right of withdrawal

A. Instructions on Withdrawal

Introduction

Consumers have a right of withdrawal under the following provisions, where a consumer is any natural person who enters into a legal transaction for purposes that predominantly are outside their trade, business or profession.

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the last goods.

To exercise your right of withdrawal, you must inform us (Jan Ritterbeck, Solid E.U., Johannes-Prassel-Str. 7, 50765 Cologne, Germany, Tel.: +49 174 1866306, Email: kontakt@thesolid.shop) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or email). You may use the attached model withdrawal form, which is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments that we have received from you, including the costs of delivery (with the exception of the additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed of your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back or hand over the goods to us without undue delay and in any event not later than fourteen days from the day on which you inform us of your withdrawal from this contract. The deadline is met if you send back the goods before the period of fourteen days has expired.

You shall bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

General Information

Please avoid damaging or contaminating the goods. Please return the goods in their original packaging with all accessories and all packaging components. If necessary, use a protective outer packaging. If you no longer have the original packaging, please ensure adequate protection against transport damage with suitable packaging.
Please do not return goods freight collect (postage unpaid).
Please note that the above items 1–2 are not a prerequisite for the effective exercise of the right of withdrawal.

B. Model Withdrawal Form

If you wish to withdraw from the contract, please complete this form and return it.

To

Jan Ritterbeck

Solid E.U.

Johannes-Prassel-Str. 7

50765 Cologne

Germany

Email: kontakt@thesolid.shop

I/We () hereby give notice that I/we () withdraw from my/our () contract for the purchase of the following goods () / for the provision of the following service (*):

Ordered on () ____________ / received on () __________________

Name of consumer(s)

Address of consumer(s)

Signature of consumer(s) (only if this form is notified on paper)

Date

(*) Delete as appropriate

Right of withdrawal

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