Shipping policy

Shipping Policy

Scope

These shipping policies apply to all orders placed through our online store and regulate handling, shipping, delivery times, costs, and related topics.

Shipping Area

We ship worldwide. Certain countries may be excluded due to legal requirements, customs restrictions, or delivery limitations. [Current exclusions (if applicable): —].

Processing Time (Fulfillment)

• Standard: 1–3 business days after receipt of payment (Mon–Fri, excluding holidays).

• Personalized/custom-made products: +[2–5] additional business days.

• Pre-orders will be shipped as soon as the item becomes available (estimated shipping date can be found on the product page).

Carriers & Shipping Methods

We use reliable carriers depending on destination and package weight (e.g., DHL, DHL Express, [UPS/FedEx/DPD]). The available options are displayed at checkout.

Shipping Costs

• Shipping costs are calculated dynamically at checkout based on destination, weight/volume, and selected shipping method.

• [Optional] Free shipping on orders over [€X] (standard shipping only, excludes bulky/oversized goods).

• Partial shipments initiated by us are free of additional charge for you.

Estimated Delivery Times

• Germany: approx. 1–3 business days

• EU & Switzerland/Norway: approx. 3–7 business days

• Worldwide (outside Europe): approx. 7–21 business days

Note: Actual delivery times may vary depending on destination, customs clearance, weather/events, or peak times. Express options (if available) are delivered faster.

Customs, Duties & Taxes (outside the EU)

For deliveries to non-EU countries, customs duties, taxes, and import fees may apply. These must be paid by the recipient upon delivery. Such costs are not included in the product price or shipping cost shown at checkout. Please check with your local customs authority in advance.

Tracking

Once your order has been shipped, you will receive a shipping confirmation including a tracking link (if available for your destination). Please allow up to 24 hours for tracking data to become visible.

Shipping Address, PO Boxes & Changes

• Please provide a complete and correct shipping address. Buyers are responsible for costs resulting from undeliverable shipments (incorrect/incomplete address).

• Delivery to PO boxes/parcel lockers is only possible if supported by the chosen carrier.

• Address changes are only possible before shipment. Please contact us immediately at kontakt@thesolid.shop.

Undeliverable or Returned Packages

If a shipment is returned to us (e.g., due to non-collection or incorrect address), we will inform you by email.

• Reshipment: possible against new shipping costs.

• Refund: purchase price minus incurred shipping costs (unless legal right of withdrawal applies or the product is personalized).

Damages & Loss in Transit

Please check your shipment upon delivery.

• Visible damage: have it noted by the carrier immediately and contact us within 7 calendar days with photos (outer box, inner packaging, product).

• Loss/no delivery: contact us after 7 (Germany) or 14 (international) calendar days without tracking updates. We will initiate an investigation with the carrier.

Your statutory warranty rights remain unaffected.

Partial Deliveries

If not all items are immediately available, we may deliver in parts at no extra cost to you. The remaining items will be shipped automatically once available.

Shipping Restrictions

Hazardous goods, oversized products, or items restricted by local laws may be excluded from shipping. Relevant information can be found on the respective product page.

Holidays & Extraordinary Circumstances

During national/international holidays and peak times (e.g., Black Week, Christmas), delays may occur. We are not responsible for delays due to force majeure (e.g., strikes, natural events).

Contact

For any shipping questions, please contact us:

Email: kontakt@thesolid.shop | Tel.: +49 174 1866306

Solid E.U., Johannes-Prassel-Str. 7, 50765 Cologne, Germany